Claim closed for a lack of communication!

HI. I am not impressed with Miways handling of my claim on my car. I made the claim via the App. I did get a claim number. Then they tried phoning me, but they could not get hold of me because I was in a meeting, so they phoned my wife. She provided them with the photo's and the information they required via Whatsapp. Then I get an email saying that they closed the claim because the vehicle could not be assessed! NO one phoned us to ask for a booking to access and inspect the vehicle. I then phoned the service centre and an agent said they would send me a sms and I could respond to that and they would reopen the claim. I did not receive the SMS. We followed the right processes set up by Mi-way and they cannot even use the information or make contact with me to rectify my complaint. I am very disappointed with service, and I will be terminating my insurance with them next month.