Claim Closed and Noted on Policy but NEVER Resolved

<p>In January this year I logged a claim with MiWay for a chipped windscreen on my vehicle via their Mobile App. I recieved an email stating my Case Number (<strong>C695868</strong>) and the representative (Tina Von Mollendorf), I also recieved a call and the lady mentioned that I would recieve a call from their business partner who would set up an appointment to come and assess and repair the chip. 5 months later and I am still waiting for that call, I've never heard from them, nor has MiWay even bothered to follow up on the matter. They also did not hesitate to note this claim on my policy, and no doubt took this claim into consideration when increasing my premium this year. Needless to say, the chip on my windscreen has since worsened, and I now want to know what MiWay intends to do to rectify the situation?! I have done my part, paid my exhorbitant premiums on time, every single month without fail for almost 3 years now and kept my details updated consistently, yet when I require MiWay to come to the party, they could not be bothered.</p>