Claim C755381_ Vehicle accident claim

<p>On the 24th of July 2016 my car was involved in an accident with a taxi and I made a claim against my policy. Since then Miway has shown no interest in timeously processing my claim, everyday I have to call them and they come up with stories & excuses. When they run out of excuses they transfer my claim to a new person and now they want to use financial status as a way of discrediting my claim. To show MiWay does not gtake their customers serious they gave my claim to Palesa Motsiri "Non-Driveable Intern" who wasted more than a week sitting with a claim when the assessors report clearly stated that the car was uneconomically to repair. When the claim was finally moved to write-off department it was given to Sepati Ngake who futher wasted my time by lying everytime I made a follow up on the claim. when I asked her if there was any information still outstanding she told me she had all the information she needed to process the claim, she then later **** saying she is waiting for a settlement letter from the bank when I made another follow up. On the 11th August when I asked her when can I expect my claim to be settled she told me there was insufficient information about the accident and the claim has been referred to her manager. On the 12th when I made another follow up she asked for sometime so that she can speak to her manager to look at the claim, when I requested to speak to her manager she told me she's not allowed to give her managers contact and everything must go via her. on the 15th which is today I tried to call her but her number kept going to voicemail, I then called the call centre so that they can get her to call me back. Later I got a call from their Assessor who was asking stupid question like what did I eat the day before the accident, did I prepare my food or did I buy it, irrelevent question like did I have *** that day.</p> <p> </p> <p>Another thing that I find irritating when a new person take over the claim I have to give brief description of what happened that day. When I repoprted the accident I had to give a brief description of the accident, when their Intern took over she requested a description of what happened. The same information was requested by Seipati and the Assessor, the information which is there on Accident Report (AR). Funny enough when they ask for that description they all tell me they are noting it down but when I ask if they didn't get the infor form the previous person they say there is no such information on the file.</p> <p> </p> <p>I'm not happy with the way MiWay is handling and one thing that I need to know is how does my bank statement fit, why is it a requirement in my claim . </p>