Claim but no claim

First of all ive been a Miway client for over +-8 years ive never had such bad service or been ****** like this I pay my premiums every month.

I had an accident on Saturday 17/03/2018 and called Miway to tow me home as I was in shocked the agent was not friendly and actually sounded like he was getting angry at me, all I wanted was for my vehicle to be towed but he said I dont have towing on my policy when I clearly know and stated that I did as I was towed home a few weeks prior. So this guy actually out in a claim when I specifically told him I know I cant claim as I only have third party insurance. So the tow company said they were gna tow it to the yard I was confused but I let them as they advised once assessment is done the car will be delivered back to me,l When I called on Monday I was advised that in order to claim I would have to pay R2000 but I knew I was claiming through the other partys insurance (discovery)n I didnt have R2000 to claim so I told them to cancel the claim they said I should wait till they assess the car and said I wouldnt pay anything but if it goes to the other companies yard I would need to pay so I queried with the other company and they said they can assess it at the 1St group towing yard . Now miway wanted to hold me hostage when they clearly told me I wouldnt pay for storage or for release of my vehicle. Now you want to charge me R2500 to release my vehicle + storage? If u really wanna do this, this will be my last premium paid to you.

So you tell me Miway why do I need to pay when the fault was not mine all I wanted was my car to be towed home thats all. If you are not will to help me I will take this further...