Claim

The poor service continues, I received a call from Tshepo Sekome who just called to tell me that they received my complaint and I must give them 7 to 14 working days to resolve my complaint, this is so unfair because I had already waited 14 days for them to finalise my claim, this meant I had to wait 28 days for a claim to be finalised, who waits for a month for their claim to be finalised, I asked for his managers number which I called and it takes me straight to voice mail, his name is Tebogo Seletisha, I called the call centre spoke to Kwena Pabole who also tried calling Tebogo he was also not able to get hold of him, he then sent a message to Tebogo to call me back, just as I thought, I was never going to get that call back. I see no point of them giving standard response on this platform and their call backs are just as useless. They called me back to give me the same update that I got over a week ago when I followed up with them, meaning nothing was done to my file to date, I regret changing my insurance.

My Nightmare is still continuing, the last communication I got was on the 31/12/2020 Informing me that my claim is aproved and that my car will be sent for repairs on the 04/01/2021. I gave them two full weeks and when I followed up to find out how far are the repairs, I got a shock of my life, nothing has been done, no phone call no email followed up, I now told Tshepo was supposed to call and discuss my claim for what I don't know as they had already confirmed that my will be sent for repairs, I spoke to Bongani today who could not help me. The service is really pathetic, horrific, I regret insuring with this company. Customers service does not exist, they don't care about their customers, I can already predict that I will get my car in six months, coz they don't care all they want from us is premius. I would never advice anyone to insure with this company.