Claim assessments at Miway: A mickey mouse business

I am not satisfied with the response based on a claim submitted:

Mi way refuses to extend my rental car due conditions outside of my control; repair shops closing in December. In addition, there was no mechanical assessment done to conclude whether damage exists or not (completeness of claim assessments are questionable). Communication received from the claims manager (Leocardo Martin) has been poor, unstructured & vague to say the least. He is not good at articulating progress updates clearly, which creates a negative client experience. It is quite evident that the despite resolution platforms at Miway do not actually work & leaves the client frustrated.