Claim approved but not paid

On the 25th of November I was in an accident and called my insurance to get assistance with the claim to get the car towed. I followed up till my claim was approved on 7th of December. The money was paid into the wrong account and I've been trying to follow up and the original person who was helping is not responding to my email. I am paying to storage for the damaged car on a daily basis because I can not authorise the repair to start without paying for a deposit. This delay in payment is literally costing me money. <br> <br> The worst part was that the Insurance recently deducted money from account but they have not paid my claim. I feel that this treatment is really unfair. I didn't authorise the payment to the wrong account yet I am the one who is suffering from this mistake. I don't understand how the Insurance people can pay money to a wrong account and not follow up but when it's time to deduct money from my account, they don't make the same mistake and get it rights. I am starting to believe that this is ploy just to delay payment and make more money off my misfortune. Keep