Claim and Dispute turnaround time

So it takes Miway 19 days to give a result on a claim and 10 days pending to get a dispute result? Bear in mind no update given during these periods by Miway's consultants or negotiators. Talk about unpleasant customer experience. Now I received an email from one of the legal specialist telling me that my dispute result will be available 2 Oct 2015, because they had an illness issue in the department. Miway's client service is pathetic!!!<br> <br> When they sold me the product I was told the telephone recordings are readily available - NO TRUE AT ALL. I requested telephone recording from Miway on 7 Sept 2015 but I have received none of the recording till today (25/9/2015). How can one dispute a claim with facts when the insurer does not want to release these recordings???<br> <br> <br>