JH
J H
1 reviews | Active since Apr 2016
05 Jan 2023, 07:39
Claim and cover reviews
MiWay is the worst insurance I have ever been with. We never claim and the day we have to we are told the excess is R5500 which I knew about and because there were no other vehicles involved another R3000 excess. What makes an accident different if you accidently hit a wall or another car? Our insurance values are never reviewed even though our book values keep on declining. I will pay my own damage and will then move all my vehicles to another insurer. Moved to Miway was the biggest mistake ever.
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Replies (2)
MiWay Insurance's replyOfficial
05 Jan 2023, 09:50It is always our intention to meet and exceed your service expectations. We’re not happy to hear about the frustration and inconvenience you’ve experienced. Please accept our sincere apologies. We have passed your concerns on to the right team, who will get back to you with proper feedback so that we can sort this out for you. Best regards,
The MiWay Team
The MiWay Team
MiWay Insurance's reply05 Jan 2023, 09:50
Official
It is always our intention to meet and exceed your service expectations. We’re not happy to hear about the frustration and inconvenience you’ve experienced. Please accept our sincere apologies. We have passed your concerns on to the right team, who will get back to you with proper feedback so that we can sort this out for you. Best regards,
The MiWay Team
The MiWay Team
MiWay Insurance's replyOfficial
02 Feb 2023, 08:59Good day Annetjie!
We would like to note that your complaint has been resolved, however we know you're not completely satisfied with the outcome of our complaint. Thank you for giving us a chance to turn things around for you and we apologise for the frustrations that resulted from this. We value your business and wouldn't want to lose you as our client!
Best regards,
The MiWay Team
We would like to note that your complaint has been resolved, however we know you're not completely satisfied with the outcome of our complaint. Thank you for giving us a chance to turn things around for you and we apologise for the frustrations that resulted from this. We value your business and wouldn't want to lose you as our client!
Best regards,
The MiWay Team
MiWay Insurance's reply02 Feb 2023, 08:59
Official
Good day Annetjie!
We would like to note that your complaint has been resolved, however we know you're not completely satisfied with the outcome of our complaint. Thank you for giving us a chance to turn things around for you and we apologise for the frustrations that resulted from this. We value your business and wouldn't want to lose you as our client!
Best regards,
The MiWay Team
We would like to note that your complaint has been resolved, however we know you're not completely satisfied with the outcome of our complaint. Thank you for giving us a chance to turn things around for you and we apologise for the frustrations that resulted from this. We value your business and wouldn't want to lose you as our client!
Best regards,
The MiWay Team