Claim Access Recovery

I have a bad history with MiWay regarding my claims I have two outstanding access claim against them where they don’t follow up in claiming the access I paid from a third party or even trying to contact the third party to recover the access I paid for my car to be fixed…it says so in the contract that I as client needs to pay access after which the access will be claimed from the third party back to me. First case was in 2018 no one has ever contacted me from MiWay of the progress, second claim 2020 again no communication whatsoever about the progress….it’s like as soon as the client pays access n the car is fixed they don’t do any further investigation to recover this access from the third party…as MiWay client from 2014 I’m loyal but they are not meeting me halfway I am very disappointed and looking for other options