BM
Bontle M

1 reviews | Active since May 2017

22 May 2017, 09:10

Claim

<p>My brother Thato Mokgadi is insured with Miway and he has experienced a very pathetuc and frustrating experience since last week. The car accident was logged last week and claim number received. To date there is no phone call from Miway and every time he calls to follow up,he is told the consultant will call him back. He has been waiting for the call back. This is frustrating and poor service from Miway. Such a big regret to have chosen Miway asbthe insurer. The service is poor and appalling !!!!!! Until the contrary has been proven Miway is a terrible insurance. His policy is up to date, funny you dont forget to deduct but you forget to service your clients. This is pathetic!!!!?????</p>

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Replies (2)
MiWay Insurance
MiWay Insurance's reply22 May 2017, 09:21
Official

We are really sorry to hear that you feel let down. We will be in touch to discuss your concerns with you in more detail.

Best regards,
The MiWay Team

MiWay Insurance
MiWay Insurance's reply25 May 2017, 15:02
Official

Thanks for the note Bontle!

Palesa has since been in touch with the policy holder to discuss his concerns and the way moving forward. She’ll keep him in the loop, and we urge the policy holder to give us a call should he need anything else in the interim.


Kind regards,
The MiWay Team