1 reviews | Active since Jan 2013
Claim
<p>On 2 May we had an incident, my husband was driving which he is covered with Miway , that time I was regular driver, then I called MiWay to report my incident, the guy called MUkovhen ask me all the things needed to be asked then he asked me who was the regular driver and I told him that my husband is going to be, then he told me that the axcess is R4200 , to my surprise I asked him why my axcess is R4200 bcz i know it to be R 3800 he told me that it went up even my premium went up , then I agreed, then I received a call from him to finished the claim and he told me that the claim was approved, but before we can go on i need to update the regular divers detail which i agreed to it to my suprise my primium went up by R90 again which i igreed again now he told me to add another R1000 on axcess before they can fix my car , because the regular driver now is high risk , my argumelt is that when the incedent happened i was still a regular driver, why is that has to affect the claim, if he knew that it will affect the claim why did he wanted me to change the details before he finilze the claim , according to me he it was a finalize he said himself that the claim was approved, so why do need to pay another R1000 for my car to be forced before the changes, I m not happy with this I have been MiWay loyal client since I started driving this not acceptable, how can they treat their claim like this R5200 is lot where no going to get this from</p>
We are really sorry to hear that your experience with us has not been a pleasant one. One of our agents will be in touch to chat about your concerns.
Best regards,
The MiWay Team
We are really sorry to hear that your experience with us has not been a pleasant one. One of our agents will be in touch to chat about your concerns.
Best regards,
The MiWay Team
I m so happy that MiWay listen to their people Mukovhen called me within an hour after my complain, He apologize to me and removed R1000, this MiWay I know and trust
I m so happy that MiWay listen to their people Mukovhen called me within an hour after my complain, He apologize to me and removed R1000, this MiWay I know and trust
Thanks for giving us the opportunity to set things right Kate!
We really appreciate your feedback, and we’re happy that we could resolve your concerns. Please give us a call if you need anything else!
Kind regards,
The MiWay Team
Thanks for giving us the opportunity to set things right Kate!
We really appreciate your feedback, and we’re happy that we could resolve your concerns. Please give us a call if you need anything else!
Kind regards,
The MiWay Team
