Claim- 3rd day and still no word from them

After numerous attempts to call the claims department on Monday to put in a claim I finally decided to lodge my claim online hoping it would be quicker (after all, I would have done half their job already). After the tedious exercise I managed to get a claim number and even given the option to approach the closest panel beater from their list of service provider and promised I would be given a call within 2 working days (2 days just to speak to someone, really!). So I did the assessment that very same day and I believe these details where sent to Miway already..... its the 3rd day now I still have not heard a word from them. each time I call im either told the line are busy or someone is going to call me shortly. My last attempt, I spoke to a gentleman by the name of Sfiso, who advised that my claim was allocated to Karabo and that she would call me before close of business today...and again I AM STILL WAITING....