Claim

My car was hijacked then recovered on the 13th of January 2018. On the 16th of January 2018, Miway retrieved my car from the police and took it to their service provider(Eljoney Executive Body Repairs). I am now on the forth week and I still don't have a proper explanation why I don't have my car day. Every day I am being told they are waiting for parts for my car. I was patient enough to wait for two weeks being told the same story about parts. I was told my car would be ready by the 7th February 2018, when I called in the morning I spoke to a man that goes by Johan from Eljoney Executive Body Repairs that my car is not ready and when I questioned what the hold up has been for the past 3 weeks. I was threatened by Johan saying I am being rude and I must come tell him face to face. He then put the phone down on me. I have been with Miway since 2012 and they have let me down as a customer as they don't do insurance my way as their slogan goes. I want my way to compensate me for the delay of my car being delayed and the very poor way in which their chosen service provider handled the situation. Miway did not even let me know I had the option of taking my car to my own assessor then they can pay based on the quotes I would have done. When I ask for my car back so I can take it to my assessor I was told by Miway that it was too late and I couldn't get it back.