Claim

I am just disappointed with the service level received from Miway, I am sure you can do better. I have submitted an incident on the 19/07/2022(Monday) and that was the first & the last time I spoke to your claims advisor (Abey Solola). No feedback provided to date and I can not be calling Miway asking for feedback, its your responsibility to update clients time to time. I have been without a TV for a week now due to power surge and the whole prosses its been delayed, your service provider only came to assess the TV at my house on 22/07/2022(Thursday) @07: 45 he promised that feedback will be provided to Miway and I should received feedback by 23/07/2022( Friday)at 14:00 but that never happened. I have kids who are without a TV the whole week and weekend, please be considerable and proactive on your processes. Please provide feedback urgently !