JN
Jacobus N
1 reviews | Active since Mar 2011
10 Feb 2022, 10:06
Chaos within MyWay Insurance
I have been struggling to get the side window of my Honda CRV replaced since November 2021. The technician from MyGlass arrived at my home in December to replace the glass. After removing the cracked glass he discovered that he brought the wrong glass along with him. It seems there is a chaotic communication process between the different departments within the organisation. I have now communicated with no less than eight different people about the replacement. I was excitedly informed yesterday by MyGlass that they will come to replace the window today. Now, they realise the wrong glass was ordered for the second time! Please help. Who in this organisation can solve this apparently very complicated task?
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Replies (2)
MiWay Insurance's replyOfficial
10 Feb 2022, 14:37We’re so sorry to hear that your recent experience with us has not been up to standard and we assure you that this is not the level of service that we aim to deliver! Your feedback has been passed on to the right team and someone will be in touch soon to turn this around.
Best regards,
The MiWay Team
Best regards,
The MiWay Team
MiWay Insurance's reply10 Feb 2022, 14:37
Official
We’re so sorry to hear that your recent experience with us has not been up to standard and we assure you that this is not the level of service that we aim to deliver! Your feedback has been passed on to the right team and someone will be in touch soon to turn this around.
Best regards,
The MiWay Team
Best regards,
The MiWay Team
JN
Jacobus N's updateReviewer Update
11 Feb 2022, 07:32Thank you, I look forward to getting the window replaced at last.
JN
Jacobus N's update11 Feb 2022, 07:32
Reviewer Update
Thank you, I look forward to getting the window replaced at last.