CHANGES WITHOUT PERMISSION & RUDE STAFF

<p>Today (23 August) I receive an sms that there has been changes made to my policy (which was already included in my policy) and that extra charges would be taken from my account. I phoned the call centre and spoke to a lady in Customer Services. She was exceptionally rude to me, saying that MiWay did call me but I didn't answer (I have NO missed calls), and said that "this was explained to you maybe you didn't listen". Then she says she will suspend my policy if I don't want the extra charge? Is this the way you train your staff? Where is your phone recording asking me for permission to make changes on my policy and debit extra money? Highly disappointed!!! </p>