Changes to policy

What a disaster to get any changes made to my policy! I work in the short term insurance industry and have never come across such difficulty. I just want to update the regular drivers on my vehicles. On my first call I held the line for about 20 minutes, just to be cut off and not even called back. On my second call I spent more than an hour on the phone and still my policy is not updated. I know what underwriting is and what questions are needed and relevant. From my experience it is clear that your consultants are not equipped with the necessary training in order to assist with your clients needs/queries. I urge you to go listen to the call and you will be able to determine that very easily. And yes, I did get irate but when you listen to the call you will understand why. I do not blame the consultant - with the necessary training from the onset this would have been unavoidable. Furthermore - I think it is unacceptable that when you call, you go through to message center and they advise you will be called back and it can take up to 2 days. So if anything happens in the 2 days you are waiting your claim might get repudiated as you didn't inform them of any changes?