Changes in my policy that no one can answer

<p>The first agent that helped me, made it look like it was not an issue, I should just update or make changes to and I was been difficult but wanting to know who change the policy without my consent. Tshifhiwa Mamphiswana simply did not care, he/she simply left the conversation without even saying good buy, after I spent more than 30 minutes on the chat, and I still had other questions I wanted to ask. </p>