CHANGED OVER FROM VIRGIN MONEY.- NOT GOOD SERVICE

I WAS CONTACTED BY MIWAY ON 17.9.2015. AFTER A QUATATION FROM MIWAY I DECIDED TO CHANGE MY INSURANCE. AFTER 2 DAYS I HAD NOT RECEIVED ANY EMAIL WITH MY POLICY DOCUMENTS. I HAD TO SPELL MY EMAIL ADDRESS ABOUT 5 TIMES TO THE LADY THAT HELPED ME!!!! NOBODY PHONED ME BACK WHEN I REQUESTED A PHONE BACK. IN THE END I HAD TO PHONE SOMEBODY THAT WORKS IN ANOTHER DEPARTMENT AND ONLY THEN DID I GET MY DOCUMENTS. I WANTED TO REGISTER ONLINE BUT I COULD NOT AS MY EMAIL ADDRESS WAS WRONG !! I HAD TO PHONE AGAIN TO GET THAT FIXED. NOW OVER THE WEEKEN I RECEIVED AND SMS SAYING I NEED TO TAKE MY CAR FOR AN ASSESMENT OTHERWISE IT IS NOT INSURED. I HAVE THE COPY OF THE DOCUMENT WITH ME DD 23/09/2015 @12.2O THAT I TOOK MY CARD TO GLASFIT TO BE ASSESSED. I WAS SEEN TO BY THE LADY THAT WORKED THERE. I REALLY HAVE DOUBTS WHETHER I MADE THE RIGHT DECISION TO CANCEL VIRGIN MONEY ALTHOUGH I AM SAVING ON MY PREMIUMS. I AM JUST WONDERING IF THE DAY COMES WHEN I HAVE TO CLAIM. VIRGIN MONEY GAVE GOOD SERVICE EVERY TIME YOU HAVE CONTACT WITH THEM.