Change of premium without my consent

<p>I have been a miway client for more that a year. i started joining th insurance in 2014 all was well until last month when i send my claim after i was involved into an accident. They asked me to take my car to the panel beater who quoted us R36 000. To my surprise MyWay claim call centre call me and tell me tht i must pay R17000 for access. The last time i check my access was R5000 according to my original contract with them. what happened to my insurance the lady on the phone from miway advised that my contract or premium has been changed. I then ask who did they inform about the changes cause nobody bought it to my attention, she couldnt answer me but promise to invistigate the matter by checking the phone recordings. Few days later i called the insurance for a follow up, i was told that they couldnt find any phone recording or any communication sent to me about the changes. I thought they will stick to my old contract about paying R5000 access, but i was wrong. instate they refunded me only R18000 then they told me i must take the car to any cheaper panel beater. i am so disappointed.</p>