CEO COMPLAINT FOR Samantha Becorley

I am sooo disappointed with Miway. I'll definitely be shopping around for alternative insurance after the horrible service received from Samantha Becorley. It is unfortunate that one cannot choose zero stars or nil on hellopeter. On the 12th of Dec 2024 I requested for the services of Miway wedrive uber voucher of which I was granted. On the 23rd of Dec I again requested for the same service assisted by Samantha Becorley who dropped the call on me as I was answering the call. I then asked Samantha Becorley on the WhatsApp chat why she dropped my call and she said 'When we receive incoming call, it takes preference' I was shocked and let it go. On the 24th of Dec 2024 I again requested for the Miway wedrive uber voucher and I am still shocked at the rudeness and unprofessional assistance from Samantha Becorley. When I put in my request for the wedrive uber voucher Samantha rep**** saying: 'The Uber vouchers are finished so we need to use what is on your policy which is WeDrive so the driver needs to know where he will be picking you with your car and dropping you off' I then explained to her that I've only used 2 of my uber vouchers. In addition, I am in need of uber voucher like the previous day's request. What is different today? Samantha Becorley then said: 'The vouchers are finished due to Festive season so we use the initial WeDrive'. This is not my preference, my preference is an uber voucher per my need. However, Samantha rep****: 'Uber voucher is just an alternative for when we are fully booked not part of the contract hence its not there, if you check on your contract it only displays WeDrive not uber, so we are ready to book your Wedrive Ma'am.' As a customer I would like to know Where is this stated on your terms and conditions. You did not notify me by email or sms that uber vouchers are finished . This puts me at a disadvantage as a customer because you are not delivering what you promised. Do you honestly think I want to travel with my car whereas I am requesting for an uber voucher, these offerings are different. To my knowledge I have preference for either wedrive and or uber voucher. Miway has not communicated lack of uber vouchers. I would like to place an urgent CEO (not team leader/ manger) complaint regarding the failure from Miway to deliver what they promise. As you state Uber Voucher is an alternative, where it is not available it must be communicated. Please give me reference number for my complaint. I feel as though Miway says this service is available but when I ask for it it's like you want to avoid offering the service. I do not appreciate Miway not giving any form of communication regarding finished uber vouchers. I want the CEO to explain to me why the company omitted this. Surely, it cannot be this tiring where I am asking for CEO calls and complaint reference numbers whereas the service is a known alternative for those who need it. One of the reasons I avoid wedrive is because Miway disappointed me last year to the point where I drove myself back home. While driving myself back home and after complaining only then did you offer the wedrive service. Now I am also having difficulty with requesting your uber vouchers. I am told different things each time. The 1st time I called for the uber voucher nothing was mentioned about it being only available after 5p.m. WHERE ARE THESE RULES AS I DO NOT HAVE THEM because this was ONLY mentioned the second time I requested for the uber voucher of which I ended driving myself that morning and driving back the afternoon. Now today I am told vouchers are finished but to my surprise when I requested for the CEO to call me I was told the voucher will become available after 5p.m (this is after complaining) Surprisingly after I told Samantha to cancel the uber voucher and for the CEO to call me, the voucher was sent to me BEFORE 5 p.m. with no communication just an SMS. HOW DO YOU SEND ME THE UBER VOUCHER AFTER I'VE ASKED YOU TO CANCEL. I DO NOT UNDERSTAND HOW THE WEDRIVE REPLACEMENT VOUCHERS WORK THAT IS WHY I CANCELED AND I AM NOW IN NEED OF CLEAR EXPLANATION ABOUT HOW THIS SERVICE WORKS AND WHERE ALL THE RULES WHERE COMMUNICATED ON HOW TO USE THE UBER VOUCHER. I want full clarity because I found myself complaining coupled with terrible service from Samantha. These are some of Samantha's responses: Samantha Becorley: As I have stated, Please use your policy number as your reference number. Samantha Becorley: We have tried to assist you and unfortunately it does not help. You are threatening and arguing and we do have clients to assist in their emergency'..... Not once have I threatened Samantha (I request for a written apology for this lie via email) . Dear Miway, Are you saying a request for assistance, a request for Samantha to respond to my WhatsApp messages, a request for the CEO to call me is a threat? Elaborate. I repeat, your service is poor. I am highly disappointed with your assistance. Samantha was not responding to me for over 8-15 minutes at a time. I asked if she would respond to me as my last resort would be a social media (hellopeter) complaint of which I am now complaining because Samantha was not responding to my WhatsApp messages. This is how Samantha responds: Samantha Becorley: I am busy on calls. Unfortunately the CEO is not in so please let us know if you still require assistance and like we have explained we will get back to you after 5pm...... HOW RUDE! 1ST SHE DROPPED MY CALL YESTERDAY before I could even say HELLO. Now this. My question to Samantha was simple: why was it not communicated by email or sms that the vouchers are finished. That's all. Instead I spent time going back and forth with Samantha trying to understand why was this not communicated. Disappointed.