1 reviews | Active since Oct 2015
Cellphone Insurance Incompetence
<p>Loged a claim before 9h00 on 31/07, provided MiWay with all the required docs within 4 hours.</p> <p>They claim that they can process claims within 24hours, however at 16h00 claim was still not finalized. on 01/08 they sayclaim is finalized.</p> <p> </p> <p>I pay excess and send proof of deposit, their service provider tells me they have been instructed not to speak to me, when i ask why im only getting the phone on 02/08/</p> <p>This phone is said to be in Pretoria (less than 45 kms from where I am), yet it will take overnight to deliver .</p> <p>INSRAP (Insurance Replace a Product) and MiWay care not for clients, yet they diligently take premiums, yet when they have to deliver it's as if they are doing you a favor.</p> <p> </p> <p>BE WARNED</p>
We are really sorry to hear that you feel let down. We have passed your message on and someone will be in touch to assist you.
Best regards,
The MiWay Team
We are really sorry to hear that you feel let down. We have passed your message on and someone will be in touch to assist you.
Best regards,
The MiWay Team
Thanks for taking the time to comment Luffefe!
Tracey has since been in touch to discuss your concerns in more detail. We’re happy to report that your cell phone will be delivered today. Please give us a call should you need anything else in the interim.
Kind regards,
The MiWay Team
Thanks for taking the time to comment Luffefe!
Tracey has since been in touch to discuss your concerns in more detail. We’re happy to report that your cell phone will be delivered today. Please give us a call should you need anything else in the interim.
Kind regards,
The MiWay Team
I was promised to have my phone before 12h00 and now there are 3 hours left to my day and still no phone.
Been trying to call tracey for the past hour to no avail.
No one has even explained to me why the insurance company was instructed to not speak to me.
Dealing with you guys has been a pain.
I was promised to have my phone before 12h00 and now there are 3 hours left to my day and still no phone.
Been trying to call tracey for the past hour to no avail.
No one has even explained to me why the insurance company was instructed to not speak to me.
Dealing with you guys has been a pain.
The latest is MiWay asks if I have recieved my device as they have recieved confirmation of delivery, yet no one has called me.
I call our reception and mail room to confirm if there is someone with my delivery, to which they respond in the negative.
How are they confirming delivery when i'm on day3 without a device.
Miway DOING THINGS THEIR WAY
The latest is MiWay asks if I have recieved my device as they have recieved confirmation of delivery, yet no one has called me.
I call our reception and mail room to confirm if there is someone with my delivery, to which they respond in the negative.
How are they confirming delivery when i'm on day3 without a device.
Miway DOING THINGS THEIR WAY
We have passed your note on and we'll get someone to give you a call soonest. Please accept our sincere apology in the interim for any hassles we have caused you!
Best regards,
The MiWay Team
We have passed your note on and we'll get someone to give you a call soonest. Please accept our sincere apology in the interim for any hassles we have caused you!
Best regards,
The MiWay Team
If you cared to read on the client issues you would actually know that i do not have a device to be contacted on, because of inefficient service by my insurance.
Been on hold for at least 15 min now, with MiWay with no luck.
This is quite pathetic to say the least
If you cared to read on the client issues you would actually know that i do not have a device to be contacted on, because of inefficient service by my insurance.
Been on hold for at least 15 min now, with MiWay with no luck.
This is quite pathetic to say the least
Apologies for the hassles you’ve experienced Luffefe!
We’ve since been in touch with our service providers and we’re happy to report that your cell phone has since been delivered. Please give us a shout should you need anything else.
Kind regards,
The MiWay Team
Apologies for the hassles you’ve experienced Luffefe!
We’ve since been in touch with our service providers and we’re happy to report that your cell phone has since been delivered. Please give us a shout should you need anything else.
Kind regards,
The MiWay Team