Cellphone claim pending since last month

My claim was registered and authorized in March 2015, it is now the 28th April and I have not received a response regarding this. I followed up over a week ago, almost 2 weeks ago I followed up myself by phone and email and was copied in by tebogo and that was that, no further action. I am very very disappointed in miway in general with the handling of my two claims, I have been a customer since 2009 and upon claiming I get very very disgusting service. they are happy to collect premiums but wont deliver!!