cellphone claim is such a hassle Ref C872853

<p>what was supposed to be an easy claim has become a nightmare. I called already last week to sort out my insurance claim. On Wednesday Mpho Phoofolo promised me to send me her email address to submit the claim and she/he only texted me her email address on friday at 04:48pm . I sent her the ITC ,affidavit,emei number and the proof of purchase of the phone . She/he than advisedme that cellucity wee be in contact with me regarding the replacement of the phone. I than went on the their website to check what phones they have and I asked her if i can get another phone model within the covered amount and she said no .,"they need to put me back to the position that i was in . There is not enough character to finish my story . Please call me because i am not happy.</p>