Cell phone insurance

On the 27th of June 2017 I was provided with a new Policy schedule and prior to that I have received many call from the insurance since I wanted to cancel the insurance with them because of the bad service based on previous incidents with the insurance, I was requested not to cancel but they will review my premium and still cover everything. One of the consultants from miway called me regarding the insurance for my cell phone requesting the description and details of my cellphone the over the phone she confirmed that my old blackberry that was insured has been replaced with the new on one that is Samsung edge 6.

Then on the 20th of September 2017 my Samsung was lost/******, when I called the insurance to claim I was told by Tracey from miway that my policy i.e. policy no ********** does not cover my cell phone hence they cannot help me. I have made a follow up even today 27TH September 2017 I spoken to Umphile and she could not help me neither.

Even the last claim from miway took approximately 3 months to be resolved.