Ceiling damage from geyser

I claimed for geyser at miway because it was leaking, the geyser was replaced but the geyser damaged the ceiling of which the insurance did not fix even to this day, I phoned miway informing them about the ceiling that needs to be fixed I wa told they will come see the damage n fix it. I have not heard anything from miway I am completely unhappy with their service. The geyser can’t leak without damaging the ceiling