MV
Melissa V
1 reviews | Active since May 2015
29 Jan 2016, 11:41
Cash Back Bonus
Dear MiWay<br> <br> Can you please ensure that Seitshiro gives me a call with regards to my cash back bonus which I have just heard I do not qualify for because I apparently missed an installment. I have never missed an installment. When a new vehicle was added to my policy, they overcharged me and agreed to not charge the full amount at the end of May. Now I do not qualify for my cash back bonus because \their systems\" indicate that I have missed an installment. This is not the service I expect for being a loyal and paying customer."
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MiWay Insurance's replyOfficial
29 Jan 2016, 15:51Hello Mel V,
Thanks for bringing this to our attention. We're really sorry for any hassles we may have caused you. Seitshiro has since been in touch to assist with your MiRewards query and advised you on how we can assist you going forward.
We thank you for giving us another chance to make things right. Please let us know if you need help with anything else!
Kind regards,
The MiWay Team
Thanks for bringing this to our attention. We're really sorry for any hassles we may have caused you. Seitshiro has since been in touch to assist with your MiRewards query and advised you on how we can assist you going forward.
We thank you for giving us another chance to make things right. Please let us know if you need help with anything else!
Kind regards,
The MiWay Team
MiWay Insurance's reply29 Jan 2016, 15:51
Official
Hello Mel V,
Thanks for bringing this to our attention. We're really sorry for any hassles we may have caused you. Seitshiro has since been in touch to assist with your MiRewards query and advised you on how we can assist you going forward.
We thank you for giving us another chance to make things right. Please let us know if you need help with anything else!
Kind regards,
The MiWay Team
Thanks for bringing this to our attention. We're really sorry for any hassles we may have caused you. Seitshiro has since been in touch to assist with your MiRewards query and advised you on how we can assist you going forward.
We thank you for giving us another chance to make things right. Please let us know if you need help with anything else!
Kind regards,
The MiWay Team