Cash back and Increase in premiums

I am due for cash back from Miway in November, I called on the 25th of November 2015 to enquire about the cash back, the lady said they have to calculate it first and she will get back to me before the close of business and she never called. I sent a request for call back on the 26, and there was no response. I called on the 27th of November 2015 the call centre agent said he will ask the customer care agents to call me, to this day I am still waiting for the call from Miway.<br> <br> Increase in Premium:<br> <br> My premiums were increased without being notified, I called the Miway on the 25th of November for assistance they insisted that the sent me an email I asked for proof that the email was sent, the resent me the policy. Instead they wanted to update my profile at my cost since the call was not meant to update my profile, it's their responsibility they should call us for that. I called again on the 27th to understand the reason for the increase and they said they will get back to me. I am still waiting on their response, only when I sent a request to call me back they called back, I asked the agent to call me after 20 minutes as I was in the Gautrain, I am still waiting for the call.<br>