Case: ***

Good day,

First and foremost, I'd like to express my deepest and sincere disappointment at the level of the self acclaimed quality of service that Miway proclaims to its people and prospective insurers. This is the first time in my whole driving experience that I have come across an insurance company that attempts to get its own way before their customers to which they have committed to serve and protect. It is worrying that when it is time for Miway to live up to its commitment, that I am ridiculed with processes that do not benefit the insurer and ways to protect their financial status especially in the current economic times that are plagued with the Covid-19 pandemic at the expense of their customers.

I have had two representatives that have escalated this matter to management and in all cases have never engaged with management, but to my dismay have had a new agent replacement only to reiterate the process. I rely on my car heavily for work purposes amongst other things, and have been subjected to driving uninsured and unprotected for a month in counting because of this matter being refused to be resolved by my insurance. I have formally protested your offer of Writing-off a perfectly functioning car that would lead me in either direction: indebting myself into buying a new car as the result of you keeping it or carrying the cost of fixing my own car should I decide to keep it. I mean, do you even know how that sounds to your customers??? How are you protecting clients and better yet, how do I glibly say that I have insurance cover?

I am a client to Miway and I have submitted a claim, now hold up your end and deliver services not excuses not to. I don't even understand why it had to come to a point that I had to invoke so much energy in getting services from my insurer. This is by far the worst service I have had with any insurance company and have heard many similar stories to this, but never thought I would fall victim to it. Especially in the time of serious financial strain caused by the pandemic and the economy taking a nose dive into junk status.

Miway is unprofessional and *********** in providing support to its clients and attempt to deceive their clients first before they can assist them.

Regards,

Thabang Gabela