CARD CLAIM DECLINING AT FRASERS FOURWAYS MALL

I have a claims card that is activated, and I have used it with different stores. I went to Frasers today to my surprise the card was declining and i called MiWay and I was promised that the Claims Department will get to me and solve the problem. I've been waiting for the call it's almost 5 hours now. Bear in mind that the 20% sale at Frasers is today only and the manager understood and offered me an extension to buy the item until tomorrow before 17:00 I will forfeit the 20% offer. MIWAY kindly solve this problem before 17:00 this will be my loss not yours and Frasers is on the list of shops that are approved by you or please transfer the balance to Frasers Fourways Mall as long i will get it tomorrow as today was just a day wasted at the Mall. What is upsetting me is the fact that I was wondering in Fourways Mall waiting for the call and this is not the first time I am experiencing the problem with a claims card. Your second consultant kept reminding me that it's a public holiday and not his problem as if I am the one who is at the wrong. Kindly contact me at ***.