Car written off and no response on settlement

My car was involved in an accident on the 06 Jan 2016, I claimed via MiWay App and got a claim number. The problem is whenever you call the insurance, everything is computerised and when under distress no one is ever available to assist. <br> <br> I called to and fro to lodge a claim and finally after 5 days they sent a towing for the car to be sent to the panelbeaters. how could a car that was drivable end up being written off. He then calls to inform me and does not even offer any advise as to what I can do, all he wanted was settlement from the bank and set of keys for my car. This person is supposed to be my advisor - but absolutely no advise has been given.<br> its been a week since he informed me of the write off, i have been calling and emailing him no assistance at all. I have sent the documents to him and still nothing from him.<br> <br> I just wish that MiWay could use the same spirit they have when they call you for insurance, they could be using the same breath when dealing with our claims. I have never been frustrated and annoyed by an insurance company like this one. Can someone responsible do what they need to do so that we can carry on with our lives.