Car not fully repaired, poor feedback and customer support

Hello Peter,

I was involved in an accident where there was a dog on the road (I might have hit it, because it was not there when I got out) I swerve and hit other things on the side. MiWay said I must take my car to Renew-it Rivonia of which I did. Claim was approved and they repaired the car and said I must come collect it. I went there and they only replaced the bumper and said all other things were not part of the accident and they are old damages. When the accident happened the bumber, bonnet, fender and defusser where affected.

I escalated this because half the job was done and they said their assessor will look into it and advice. I have been waiting for them from last week Thursday and till today no solid feedback on the repairs. They need to fully repair my car.I have been with Miway for 3 years accident free and the first accident I get, this is the service I get because Renew-it called and said they want to charge me for storage for a car that is not fully repaired.