VV
Vakele V
1 reviews | Active since Jun 2023
22 Jun 2023, 08:12
Car Insurance
On 21 October 2022 I was in an accident in Durban. My last payment made to MiWay was on 25 October 2022.
Sizwe Sibisi (from MiWay) assisted me with the claim, went to go see the car at the tow yard and marked it as a write off. He too, was the same person who mentioned that if I called MiWay, the request will be sent to the board which would decline my claim and it would reflect badly on my records, even though payment was made in September, October & November.
Sizwe Sibisi also never came back to me about what car insurance the driver that hit me (who was in the wrong) had, as he had promised.
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MiWay Insurance's replyOfficial
22 Jun 2023, 08:32It is always our intention to meet and exceed your service expectations. We’re not happy to hear about the frustration and inconvenience you’ve experienced. Please accept our sincere apologies. We have passed your concerns on to the right team, who will get back to you with proper feedback so that we can sort this out for you.
Best regards,
The MiWay Team
Best regards,
The MiWay Team
MiWay Insurance's reply22 Jun 2023, 08:32
Official
It is always our intention to meet and exceed your service expectations. We’re not happy to hear about the frustration and inconvenience you’ve experienced. Please accept our sincere apologies. We have passed your concerns on to the right team, who will get back to you with proper feedback so that we can sort this out for you.
Best regards,
The MiWay Team
Best regards,
The MiWay Team