1 reviews | Active since Aug 2016
CAR INSURANCE COMPLAIN
<p>I have taken up a car insurance with miway on the 22 of August 2016. I also have a contract confirming the monthly premius of R1 469.82 which i accepted,however i called miway Back just to update my registration number and i spoke to a lady called Khaya. She mentioned that the next premium will be R1700 i asked why she said she will have to escalate this to her line manager and will provide feedback. Days went by without any call, I then called and spoke toTholakele, Nomsa they also promised to call me back but that never happened.</p> <p>I phoned today on 22/08/2016 spoke Wandile she is the only lady who managed to provide feedback as promised, I asked to speak to their line manager Kearabetswe and she told me, "to be honest you cant be expecting to pay R1469.82 while you acguired your drives licence in 2013". I was hoping as a senior she might be able to resolve my query amicably. Why wasn't told that my driving licence its still new.</p> <p>I am not happy because the contract i have states that i will be paying R1469.82, and i am not willing to pay more than this. I honestly feel that this is false selling and was not informed accordinly until such time i raised this with Miway.</p> <p>I want my money back as this is not what I signed up for.</p> <p> </p>
We’re so sorry for keeping you waiting initially and for any hassles we have caused you! Busi has since been in touch to assist and we thank you for giving us another chance to make things right.
Please be assured of our commitment to always deliver awesome service and please let us know if you need help with anything else!
Kind regards,
The MiWay Team
We’re so sorry for keeping you waiting initially and for any hassles we have caused you! Busi has since been in touch to assist and we thank you for giving us another chance to make things right.
Please be assured of our commitment to always deliver awesome service and please let us know if you need help with anything else!
Kind regards,
The MiWay Team
