Car Insurance Claiming Woes

Good day,

Please see the communications below regarding my recent accident claim (C952176). I am not happy with the overall service I received from both the panel beaters (HJ Bosch & Sons) and MiWay claims department, especially Henk Groenewald. Immeadiately after the car was repaired for the first time, I noticed the following:

1. Gap between the bumper and the fender is noticeably big and was told that it's because salvage parts were used. This is not the first salvage bumper I had and it was done well. 2. Aircon vent is broken (see attached pic) 3. There's a funny and continuous sound coming from an engine when pressing the accelerator 4. The engine "idling/running" sound is also un-ignorably loud and quite weird. 5. Sunvisor mirror (R/F)

I immediately reported to the panel beater and returned the car for further inspection. For (1.) above, new bumper was replaced after a hassle with Henk. For (3.) Something was lose and was fixed. Numbers (2.) & (5.) was refused by Henk and had to replace these items myself. Now for number (4.), I later discovered that the sound was coming from the aircon. I told the panel beaters this and they checked and found out that it was due to broken aircon pump which Henk refused to approve saying it wasn’t due to the accident. I fail to understand this as this sound was never there before the accident and the collision was a front one.