Car insurance claim taking forever

Miway insurance company is the worst ever company when it comes to paying. Last year January I was involved in an accident at Sunnyside (Pretoria) where the other driver was in a wrong. I reported the accident to Metro police and to Miway. An amount of R4250 was paid by me as access fee. I was promised that they will recover my R4250 from the 3rd party. I gave them all the details of the 3rd party but even today I’m still waiting. They didn’t investigate the accident, even to question me how the accident happened but they managed to fix the car.On the 6 of March 2018 in an accident due to pothole. Now there’s a very huge investigation taking place as if I’m a ******** but they are failing to investigate or search the guy who is still in hiding with my R4250. They asked me to sign some forms so that they can go through my personal phone and I don’t understand why. I’m being treated unfairly because they still owing me my access of R4250 and they are not doing anything to recover my money. They only give me feedback after calling them and without any progress to their investigation or search of the ******** (3rd party). Now is over 3 weeks waiting for feedback, where they will pay off my car since is been written off. Guess what? It doesn’t look like a write off to me. No air bags were out. Miway doesn’t treat BLACK CLIENTS FAIR & THIS IS TOTALLY BULL SH#T.