Car insurance claim, No time frame for completion

I am writing this with dissatisfaction to the insurer Miway car insurance . We honor the monthly payments to insure our car and home contents . I feel am not treated with respect and dignity , I last drove our car October 2021 and to this day we have to follow up with the 3rd party . why is this not being dealt by you as our insurer. I pose this question to you , Am i valued as a customer or i am only taken for a ride or just being ignored and let me continue paying for a service that has no turnaround time or confirmation when will our car be completed . If we never queried with Auto Executive to offer us a courtesy car to this day we would still be struggling. How long does it take for you to Fix our car.?if the current repairer cannot fix it then why are you not having plan B ?. we need urgent attention and can we ask for the department manager from active claims specifically to communicate with Us since the claims assessor seem not to care about their clients . The customer service contact center is not helping as they would state we need to refer to the assessor . we are very concerned and Do not Trust your business about our home contents any longer and once our car is returned we will have to make an informed decision if we would continue doing business with Miway as a trusted insurer after the experience we have encountered . the service offered is very Poor . and I would not recommend you to any family member or friends, disappointed client.

Please contact us today and give us a valid day or date when can we expect the return of our car.

Please refer to the last communication noted below and I believe you have the records of our call recordings raising our concerns and requests.

---------- Forwarded message --------- From: Jessica Sekwane <***> Date: Wed, 17 Nov 2021, 10:47 Subject: C*** To: AssessingComplaint <***> Cc: AdvDocs <***>, Maboke Mahlo

Good day all,

Client called in again to complain about the delay at the PB, they said they are waiting for parts to arrive on the 17th of December and already the car has been with them over two months now.

Clients courtesy car is about to expire on Friday, he wants to know what must he do now because he needs to be mobile and it is not his fault that the car is still not ready. He asks for other alternatives as he is a our client.

Kind regards,

Jessica Sekwane

Claims Advisor: Learner From: Tamata Ramotebele Date: Wed, 20 Oct 2021, 16:40 Subject: Re: D*** To: Customer Service <***> Cc: Maboke Mahlo <MabokeMa, <shane

That's disappointing service ever and not happy at all. Why are you guys not being honest with me? Your explanation is not enough. I was advised the car is booked already and will be checked today and now there is story waiting for the core from Mr turbo.

This whole process can't take a week but it's now 3 weeks full.

@ Mahlo, please can you get involved and speed up the process.

Regards,

Ramotebele

On Wed, 20 Oct 2021, 16:25 Customer Service, <***> wrote: Good day,

I have follow up.

Note, the vehicle to be send to the agents once the turbo have returned and fitted.

We are unable to send the vehicle without Turbo to have the agents check done.

Mr. Turbo are awaiting the core for the turbo that will only arrive in the course of tomorrow.

If all goes well we still able to collect the turbo.

As discussed with the agents, once the turbo have been installed, we are able to deliver to agents without another booking date.

Hope all the above is in order.

Regards,

AEC Email Signatures_Email Sig-01

From: Customer Service [mailto:***] Sent: 18 October 2021 02:47 PM To: 'Maboke Mahlo' <MabokeMa@ Cc: 'shane@ Subject: RE: D***

Importance: High

Good day,

Please note vehicle to go to the agents, as Mr. Turbo has advised the turbo being damaged due to engine.

Agents to provide feedback on engine causing damages to the turbo.

Vehicle has been booked for this coming Wednesday, that is the only time the can assist.

Regards,

AEC Email Signatures_Email Sig-01

From: Customer Service [mailto:***] Sent: 11 October 2021 03:22 PM To: 'Maboke Mahlo' Cc: 'shane@' Subject: RE: D***

Good day,

I have followed up with Mr. Turbo regarding the turbo being send back.

The technician is still checking the turbo to provide feedback why the shaft has bend.

Hope to get more calcification as soon as possible.

Regards,

AEC Email Signatures_Email Sig-01

From: Customer Service [mailto:***] Sent: 08 October 2021 11:49 AM To: ' Subject: RE: D***

Good day,

We have send the turbo back to Mr. Turbo.

I will follow up later today, to provide feedback.

Regards,

AEC Email Signatures_Email Sig-01

From: Maboke Mahlo [] Sent: 07 October 2021 05:11 PM To: Customer Service <***> Cc: Subject: RE: D***

Thanks. Please ask them to check if there are any issues beyond the turbo.

MiWay_Disclaimer

MiWay Insurance Ltd. 48 Sterling Road, Samrand Business Park, Kosmosdal Ext 12, 0157, Gauteng. Reg No: ***. MiWay is a licensed non-life insurer and Financial Services Provider (FSP 33970). Ts & Cs apply. Board of directors. View our email disclaimer, alternatively send a blank e-mail to ***

» Help the environment - please don't print this email unless you really need to!

From: Customer Service <***> Sent: 07 October 2021 05:08 PM To: Maboke Mahlo Cc: Subject: RE: D***

Good day,

Please note, the client collected his vehicle today, and returned today.

The vehicle not pulling the way it should.

I am sending the turbo back to Mr. Turbo, to have this sorted.

The blades are wobbled.

Regards,

AEC Email Signatures_Email Sig-01

From: Maboke Mahlo Sent: 01 October 2021 12:41 PM To: Customer Service <***>

Subject: RE: D***

Thanks. Please help me prioritize it and keep me updated.

MiWay_Disclaimer

MiWay Insurance Ltd. 48 Sterling Road, Samrand Business Park, Kosmosdal Ext 12, 0157, Gauteng. Reg No: ***. MiWay is a licensed non-life insurer and Financial Services Provider (FSP 33970). Ts & Cs apply. Board of directors. View our email disclaimer, alternatively send a blank e-mail to ***

» Help the environment - please don't print this email unless you really need to!

From: Customer Service <***> Sent: 01 October 2021 12:39 PM To: Maboke Mahlo Subject: RE: D***

Good day,

We will proceed.

Regards,

AEC Email Signatures_Email Sig-01

From: Maboke Mahlo [mailto:***] Sent: 01 October 2021 12:03 PM To: Customer Service <***> Cc: Subject: D***

Hi Ronel,

Thank you for the report. Please proceed with the reconing process.

Additional Summary

Assessment Number: AD334469 Date of Calculation: 01/10/2021 Claim Number: ***