Car insurance claim

I have joined Miway 17 September 2018 and only submitted a claim in 22 November 2019 which was not process till today. 1st consulted (Mpumi) advised I need to pay an access of R15 000 and my contract clearly state R5 000 & she promised the recording will be reviewed and give me a call till today still waiting. Cidelia Barker also called and still no feedback. refer to my contract in page 8.

I am a very unhappy client still driving an unfixed car. I am cancelling my contract with immediate effect with Miway. I need a letter confirming my cancellation, I will rather switch to another insurance company rather being treated unfairly while I've been a faithful client for them, I never skipped any payment. Waiting for email confirmation for my cancellation, same email address you have on your record.