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Senzo M
1 reviews | Active since Jun 2020
22 Feb 2021, 09:53
car insurance claim
I am extremely disappointed with the outcome from Miway since this is my first claim of this kind, was involved in an accident using my spouse car and the insurance is looking for any reason to decline the claim.
Helpful (0)
Replies (5)0
Replies (5)
MiWay Insurance's replyOfficial
22 Feb 2021, 10:12We’re so sorry to hear that your recent experience with us has not been up to standard and we assure you that this is not the level of service that we aim to deliver! Your feedback has been passed on to the right team and someone will be in touch soon to turn this around. Best regards,
The MiWay Team
The MiWay Team
MiWay Insurance's reply22 Feb 2021, 10:12
Official
We’re so sorry to hear that your recent experience with us has not been up to standard and we assure you that this is not the level of service that we aim to deliver! Your feedback has been passed on to the right team and someone will be in touch soon to turn this around. Best regards,
The MiWay Team
The MiWay Team
SM
Senzo M's updateReviewer Update
22 Feb 2021, 12:00please treat this as urgent, we are now forced to take public transport under this pandemic or we have a 3 months old baby that we exposing into all of this
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Senzo M's update22 Feb 2021, 12:00
Reviewer Update
please treat this as urgent, we are now forced to take public transport under this pandemic or we have a 3 months old baby that we exposing into all of this
SM
Senzo M's updateReviewer Update
22 Feb 2021, 12:01and we have
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Senzo M's update22 Feb 2021, 12:01
Reviewer Update
and we have
MiWay Insurance's replyOfficial
22 Feb 2021, 12:04Thanks for taking the time to write to us and for bringing your concerns to our attention. We have heard back from our Internal Disputes department and they are in the process of reviewing your dispute. Please be patient for their response.
Best regards,
The MiWay Team
Best regards,
The MiWay Team
MiWay Insurance's reply22 Feb 2021, 12:04
Official
Thanks for taking the time to write to us and for bringing your concerns to our attention. We have heard back from our Internal Disputes department and they are in the process of reviewing your dispute. Please be patient for their response.
Best regards,
The MiWay Team
Best regards,
The MiWay Team
SM
Senzo M's updateReviewer Update
01 Mar 2021, 10:46its been over a week and no one is updating us on whats going on. my partner been paying her premiums diligently for months and now that she needs her insurance to work for her it’s a different story yet you say we are Safeguarded against unforeseen vehicle emergencies . she has never missed any of her installments but you guys still found a reason to decline her claim. It makes me wonder if this is a Ponzi scheme that de*****s us of our money.
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Senzo M's update01 Mar 2021, 10:46
Reviewer Update
its been over a week and no one is updating us on whats going on. my partner been paying her premiums diligently for months and now that she needs her insurance to work for her it’s a different story yet you say we are Safeguarded against unforeseen vehicle emergencies . she has never missed any of her installments but you guys still found a reason to decline her claim. It makes me wonder if this is a Ponzi scheme that de*****s us of our money.