1 reviews | Active since Jun 2017
Car Insurance Claim
<p>My claim was submitted on 26th May 2017. On 02nd June I was requested for the car's registration papers, as it would be written off (this had to be requested from the licensing department, so I cannot blame MiWay for the delay in this regard).</p> <p>The registration papers were eventually collected from the courier company on Friday 23rd June. I then had to follow-up with MiWay on Monday 26th June to confirm whether or not they received the registration papers. Please note, all along premiums were still being collected from me (for May and June - which should be reimbursed a few days after my claim is finalised).</p> <p>On the 27th June I received an email stating my claim was in the "final stages" but they needed more information - pictures of where the vehicle was parked, contact details of a relative and contact details of previous insurer.</p> <p>On the 29th June i followed up regarding the progress of my claim and was assured it should be finalised "within the next 24hrs".</p> <p>Today on the 30th June I'm told my claim is in the "final stages" but I first need to sign an Agreement of Loss form, which first needs to be quality checked????????</p> <p>Needless to say, this is has been one of my worst experiences ever!</p>
Thanks for your note - we have passed it on to our claims team and someone is already looking in to what went wrong. We will be in touch to discuss and resolve your concerns!
Kind regards,
The MiWay Team
Thanks for your note - we have passed it on to our claims team and someone is already looking in to what went wrong. We will be in touch to discuss and resolve your concerns!
Kind regards,
The MiWay Team
Apologies for the delays you experienced on your claim Rochelle!
We’re happy to report that Prince has since been in touch and confirmed the settlement on your claim. Please give us a shout should you need anything else.
Best regards,
The MiWay Team
Apologies for the delays you experienced on your claim Rochelle!
We’re happy to report that Prince has since been in touch and confirmed the settlement on your claim. Please give us a shout should you need anything else.
Best regards,
The MiWay Team
