1 reviews | Active since Apr 2014
Car Insurance
<p>We bought a car in February 2016, and immediately started using Miway as our insurer. We diligently paid our monthly installments, and did not claim anything. The bank that is financing our car, introduced us to a another insurance in the beginning of May 2017. So we called Miway on the 2nd of May, to give our months' notice to cancel with them, as from June 2017 we will be using the other insurance.</p> <p>But we did pay the installment for May.</p> <p>So on the 27th of May we were in an accident with this car, and because Miway was still our insurer at the time, we sent our claim and accident report number. Now they do not want to take claim, because we cancelled. But this was still in our month of notice, a month that we still paid our installment.</p> <p> </p> <p> </p>
Thanks for bringing this to our attention, we'll get an agent to give you a call and assist you.
Best regards,
The MiWay Team
Thanks for bringing this to our attention, we'll get an agent to give you a call and assist you.
Best regards,
The MiWay Team
Please accept our sincere apology for the let-down on your claim Rudolph!
Olga has since been in touch to discuss your concerns, and she explained the claims process. She’ll keep you in the loop moving forward and we urge you to give her a call if you need anything else in the interim.
Kind regards,
The MiWay Team
Please accept our sincere apology for the let-down on your claim Rudolph!
Olga has since been in touch to discuss your concerns, and she explained the claims process. She’ll keep you in the loop moving forward and we urge you to give her a call if you need anything else in the interim.
Kind regards,
The MiWay Team
I'm so frustrated ! Not sure what the use of paying an insurance is!? We paid our monthly premiums
punctiliously. So it was unfortunate that we were involved in a car accident. At the accident scene, the Vanderbijlpark SAPS instructed me to report the accident, and give report number to Miway (which i did). Also at the accident scene, Bothas Towing (Vaal Auto Craft) told me they are service providers for Miway, and they can tow my vehicle to them, and then they will contact Miway to send their assessor to them. So Monday following the accident, Miway contacted me in connection with my claim. I then told them that the vehicle was still standing at Bothas Towing. Miway did not instruct me to move my vehicle. A whole week went by before Miway said they will take my claim. But now Olga refused to send assessor to Botha's Towing (because apparently they weren't Miway service providers as they claimed) , and because no-one told me earlier that i had to move the vehicle, i now had to pay storage fees and towing of R6000 so it could be moved to Vaal Triangle Panelbeaters. And then only so that Olga could tel me that now Miway is writing off the vehichle??!!
This is frustrating, as i know the engine did not get damaged in the accident. It is only panelbeating work to the front of the vehicle. The car could still drive.
I'm so frustrated ! Not sure what the use of paying an insurance is!? We paid our monthly premiums
punctiliously. So it was unfortunate that we were involved in a car accident. At the accident scene, the Vanderbijlpark SAPS instructed me to report the accident, and give report number to Miway (which i did). Also at the accident scene, Bothas Towing (Vaal Auto Craft) told me they are service providers for Miway, and they can tow my vehicle to them, and then they will contact Miway to send their assessor to them. So Monday following the accident, Miway contacted me in connection with my claim. I then told them that the vehicle was still standing at Bothas Towing. Miway did not instruct me to move my vehicle. A whole week went by before Miway said they will take my claim. But now Olga refused to send assessor to Botha's Towing (because apparently they weren't Miway service providers as they claimed) , and because no-one told me earlier that i had to move the vehicle, i now had to pay storage fees and towing of R6000 so it could be moved to Vaal Triangle Panelbeaters. And then only so that Olga could tel me that now Miway is writing off the vehichle??!!
This is frustrating, as i know the engine did not get damaged in the accident. It is only panelbeating work to the front of the vehicle. The car could still drive.
We really value your feedback and please accept our apology for the let-down. We have passed your message on and your claims handler will be in touch.
Best regards,
The MiWay Team
We really value your feedback and please accept our apology for the let-down. We have passed your message on and your claims handler will be in touch.
Best regards,
The MiWay Team
Olga does not respond to our correspondence. We ask that instead of just writing off our car, we get the buy back option, to fix it ourselves, seeing as Miway is not going to.
We are still paying off on the car. And the assessor and the panelbeater confirmed there was no damage to the engine. No mechanical faults.
It is inhuman how you can just not care that you are willfully take away our vehicle that we are able to fix.
Olga does not respond to our correspondence. We ask that instead of just writing off our car, we get the buy back option, to fix it ourselves, seeing as Miway is not going to.
We are still paying off on the car. And the assessor and the panelbeater confirmed there was no damage to the engine. No mechanical faults.
It is inhuman how you can just not care that you are willfully take away our vehicle that we are able to fix.
Please accept our sincere apology for not getting back to you sooner than expected Rene!
Olga has since been in touch to discuss your concerns, and the authorisation on your claim. We’re also happy to report that the claim has since been settled, and we urge you to give us a call should you need anything else.
Kind regards,
The MiWay Team
Please accept our sincere apology for not getting back to you sooner than expected Rene!
Olga has since been in touch to discuss your concerns, and the authorisation on your claim. We’re also happy to report that the claim has since been settled, and we urge you to give us a call should you need anything else.
Kind regards,
The MiWay Team