LD
Leigh-Ann Dorlly
1 reviews | Active since Mar 2021
06 Jul 2023, 12:03
Car insurance
I have had the worst experience with Miway car insurance. I have an issue with my policy and No one is getting back to me, they keep on saying that someone will get back to me for a week now and nobody has. I have never experienced such pathetic service. All I am asking for is someone to call me that is all. Is that so difficult.
Helpful (0)
Replies (3)0
Replies (3)
MiWay Insurance's replyOfficial
06 Jul 2023, 12:18It is always our intention to meet and exceed your service expectations. We’re not happy to hear about the frustration and inconvenience you’ve experienced. Please accept our sincere apologies. We have passed your concerns on to the right team, who will get back to you with proper feedback so that we can sort this out for you.
Best regards,
The MiWay Team
Best regards,
The MiWay Team
MiWay Insurance's reply06 Jul 2023, 12:18
Official
It is always our intention to meet and exceed your service expectations. We’re not happy to hear about the frustration and inconvenience you’ve experienced. Please accept our sincere apologies. We have passed your concerns on to the right team, who will get back to you with proper feedback so that we can sort this out for you.
Best regards,
The MiWay Team
Best regards,
The MiWay Team
LD
Leigh-Ann Dorlly's updateReviewer Update
10 Jul 2023, 16:53I STILL HAVE NOT BEEN ASSISTED TO DATE. I WAS TOLD THAT SOMEONE WILL CALL ME FOR THE 50TH TIME AND NOBODY SEEMS TO KNOW WHAT IS GOING. I HAVE A TRAIL OF EMAILS AND THE LAST ONE SAID THAT THE START DATE WAS CORRECTED BUT NOBODY HAS CALLED ME FROM THE CLAIMS DEPARTMENT. I NEED SOME ONE TO CALL ME ASAP
LD
Leigh-Ann Dorlly's update10 Jul 2023, 16:53
Reviewer Update
I STILL HAVE NOT BEEN ASSISTED TO DATE. I WAS TOLD THAT SOMEONE WILL CALL ME FOR THE 50TH TIME AND NOBODY SEEMS TO KNOW WHAT IS GOING. I HAVE A TRAIL OF EMAILS AND THE LAST ONE SAID THAT THE START DATE WAS CORRECTED BUT NOBODY HAS CALLED ME FROM THE CLAIMS DEPARTMENT. I NEED SOME ONE TO CALL ME ASAP
LD
Leigh-Ann Dorlly's updateReviewer Update
11 Jul 2023, 15:53I have had it with Miway, now I am going mention who I spoke to, her name is Phaswana Ngwepe a dispute specialist who keeps on ignoring my emails. What is that needs to done for someone to call me as I have called more than 10 times and they keep on saying that someone will call me back and off course nobody does.
LD
Leigh-Ann Dorlly's update11 Jul 2023, 15:53
Reviewer Update
I have had it with Miway, now I am going mention who I spoke to, her name is Phaswana Ngwepe a dispute specialist who keeps on ignoring my emails. What is that needs to done for someone to call me as I have called more than 10 times and they keep on saying that someone will call me back and off course nobody does.