Car insurance (10+ years) - Unsatisfactory service - Rather look for other insurers

I've had a great experience with MiWay for the past 7 years up until recently.. (November & December 2024) and I am considering cancelling my car insurance as well as my family's insurance with MiWay (They are on different policies) as a result of the poor service received recently

Situation:

I called MiWay to change my address as well as to let them know I am over the age of 25 and to find out if I can save on my premium I explained the situation to MiWay that I am moving to a much safer area, that I am going to park my car in an enclosed estate, in a locked up garage with optimum security hoping to reduce my premium as opposed to parking my car on a main/suburb road with only a gate protecting the car under a carport where there have been ******ies before (This lies with my landlord and not under my policy)

I was then advised that (as a result of me changing my address to a safer area) my premium would increase by ±50%

After having discussions with 3 consultants (including the manager) for ±1h30min, I was able to reduce my premium by R12 / R13 per month

I then mentioned that I am over the age of 25 and that there is less risk for car insurance, there was no change in my premium Once I asked what my premium would be if I stayed in the same place now that I am over the age of 25 (main/suburb road with only a gate protecting the car under a carport) my premium would have been reduced by ±30% on the original value

I asked MiWay many times if I can come and see them at their offices in Centurion in person (as that is always better), which was essentially denied every time I proposed the question to the 3 different consultants

I am very disappointed with the service delivery from Miway, and will look to change my insurance as well as my families insurance in the coming months

My family has been with MiWay for 10+ years, and myself for 7+ years, but the level of service received will make us look for new insurance for all our policies

I am very glad that I never approached MiWay for any additional insurance, as I can now see what to expect