Car hire assistance

My car was broken into on the 24th June, the ******* dis-configured the computer box, at the time of the break in my car had no problems and was in a good condition. After the break in my car failed all the mechanical staff, the assessor went to assess the car on the 30th of June after the incident was reported on the 25th June. My claim was regarded as invalid as the claim amount is R2219.91 and the access is R3500, I have to pay the dealership cash because of the additional mechanical problems which were identified. I received a car hire on Monday at 17:00 after I had a fight with the claims department why was i not provided the car hire the next day of me raising the claim.It was then arranged immediately but now I spoke to Creg who couldn't answer my question and transferred me to James who was as much ***********. MiWay is aware that my car is in for repairs and is not in a drive-able state. Today I'm told to return the car hire by tomorrow, if I'm paying an optional service of R202.50 for the car hire option but they cannot assist me with it now, it's useless to me so why am i paying for it then???? It doesn't help me in any way!!! canceling is the best option currently.