Car hire and no response on claim C795405

<p>My car was in an accident, I got a courtesy car in December, then the penal beaters called me to inform me that they are closing so i will not get my car back in December, on the 5th of December 2016 i sent an e-mail to Busisiwe and INFOR to organise that i take the courtesy car back and collect it again in Jan or to extend my car hire to 60days, no one called me back or responded to my e-mail. I had to call again on the 15th and the person (a lady) said that they have notified the manager and the person responsible for my claim, i should get a call from them, no one called me back.</p> <p> </p> <p>on the 22rd, i called again and i was forwarded to team lead ********** after i spoke to her she informed me that i take the car back and the days can be carried into Jan. BUT NOW i only had 7 days left to carry to Jan, i raised it with the team lead and she informed me that "Unfortunately they cannot extend my car hire days and if I take the care later today I will have 6 days to carry forward". So if I had not called with 7 days left, i would have not had a response and no days to carry into Jan.</p> <p> </p> <p>I have financial implications of paying out of my pocket to have a car hire now in Jan whereas i tried 3 times to organise to carry more days but the department in charge did not response until I called again.</p> <p> </p> <p>Worse is that i sent an e-mail to the team lead to show my dissatisfaction and she did not respond or acknowledge my e-mail. She hadn't gone to leave yet and even if she did, she did not respond on her return. </p> <p> </p> <p>On the 4th of Jan 2017, i got a call from Miway to say that they have received a call back notification from me, i told them that it was for my claim, I asked to be forwarded to Shante. In trying to get a way forward, she arrogantly told me that she has already told me that they will not be extending the car hire.</p> <p> </p> <p>I feel that she thinks it's my own fault and not of her team or the person that was responsible for my claim and communications that 6 days is all that i have even if i tried to call contact them and call them in time and no one responded, when I finally get a way forward, she was assertive and arrogant with her tone of voice, i requested the recording and she said that she will sent it via e-mail if i am not mistaken. I have not received anything from her.</p> <p> </p> <p>This is the department's fault but i will incur debt of paying car hire all because none of the people got back to me on time for me to carry more days in Jan 2017 and they get a slap on the wrist</p> <p> </p>