1 reviews | Active since Dec 2009

07 Dec 2016, 14:38

Car Damaged after Windscreen was replaced

<p>Good Day</p> <p> </p> <p>Had my windscreen replaced on Saturday 04/12/16. </p> <p> </p> <p>When driving my car the next day I noticed that the plastic cover that protects the rain sensor, behind the rear view mirror was lose, and my rain sensors were also not working. </p> <p> </p> <p>The guys who replaced my windscreen from PG Glass have forced the plastic cover that holds the rain sensor and completes the finishing around the rear-view mirror back into place with so much force that they have broken the plastic moulding and damaged it to an extent that the cover just hangs. Please see the picture attached.</p> <p> </p> <p>I went to Ford today to see if this could be easily fixed, they removed the cover reconnected my rain sensor which was not working because the PG glass fitment technician had not connected it correctly.</p> <p> </p> <p>They also clearly showed me how the plastic runner for the clip has been forced back on and is now broken. The cover now needs to be replaced and if the rain sensor no longer works, that will have to be replaced too. </p> <p> </p> <p>I will be holding Miway and PG glass responsible for the damages to my car. Please advise how these costs are going to be coverd?</p> <p> </p> <p>I have spoken to a consultant from Miway as well as a consultant from PG glass about this issue and no one has come back to me to take responsibility for this. </p> <p> </p> <p>Regards,</p> <p>Candice</p> <p> </p>

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Replies (2)
MiWay Insurance
MiWay Insurance's reply07 Dec 2016, 16:11
Official

We have passed your message on and someone will be in touch.

Best regards,
The MiWay Team

MiWay Insurance
MiWay Insurance's reply13 Dec 2016, 08:37
Official

We need to sincerely apologise for any hassles you experienced, and we assure you that it is never our intention to frustrate you in any way!

We have since been in touch with the repairer and they’ve assured us of their commitment to get your car ready ASAP. Please don’t hesitate to give us a call if you need any further assistance in the interim!


Kind regards,
The MiWay Team