CAR CLAIM GONE WRONG

Now the car was never at highest value but just on book value??? I want that recording as well because i can remember i said the highest value?

Good day I can tell you that since 7july 2016 it was on retail value en on 22 may 2017 it changed to trade value and I would like to know why and who did that because I always ask witch is better or the highest value for when you claim and now I have problems because of this, Please I would like the recording ASAP within the next hour so I can give it to my broker and my advocate please.

Miway sent a recording to me and never in that discussion was said sir you are currently on retail witch gives you X amount but we can change that to Trade amount witch gives you X amount so the difference is X amount witch one do you choose? she said we can change because the value depreciates and i will get back to you now and I said "OOOKKK" So it was not properly explained at all and she did not say she has changed it afterwords.... Then on the same day I have 2 emails that say Change effective date 27 may the email was 22 may and the one say Retail and the other Trade so what now? With a amount change in premium of +-R10 seriously?????? You guys need to help me I never gave permission for them to change from a bigger payout amount to a smaller one????? I want an answer before 12 on 21/12/2017 as i will be taking matters further if you don't assist me.

if you listen to the recording I phoned because MIWAY said get a tracker and your premium will go down and low and behold my premium went up, that is why i phoned not to change my cover amount??????????????????????????????????????????????????????????????????? The manager said that i gave permission, but listen to the recording i did not give permission and that was not explained at all?? The manager also said that on that recording i phoned for gap cover..... no please listen again i phoned because of the premium that up with the tracker?? but now my question is according to miway they changed the cover amount to bring down the premium, OK now a month after this the premium went up again with +- R250 so i am confused now?? I need a CEO or a director or someone in charge to contact me ASAP!!!!!!!!!! I NEED THIS SORTED AND DONE TODAY BECAUSE EVRYDAY THERE IS A DELAY AND IT TAKES 24 - 48 hours TO GIVE ME FEEDBACK?

Complaining to the Insurance Company: It is usually best to complain in writing. But if you phone, ask for the name of the person you speak to. Keep a note of this information, with details such as, the date and time of your call and what was said. This may be required at a later stage. Remain calm and polite, however emotional, angry or upset you may be. You are more likely to explain your complaint clearly and effectively if you can stay calm. Initially attempt contacting the person you originally dealt with. If they cannot help, indicate that the matter will be taken further. Seek details of the name or job title of the person who will be handling your complaint and for details of the Insurer's complaints procedure. Attempt taking up the matter with a Senior Official at the Insurer. When you write a letter of complaint, set out the facts as clearly as possible. Write down the facts in a logical order and stick to what is relevant. Include important details like your claim number or your policy number. Keep a copy of any letters between you and the Insurer. What to do next: If you are not happy with the Insurer's decision you may: We may be able to help. You will need to fill in our complaint form and send it back to us. Issue a summons out of the Small Claims Court ( there is a small cost involved ) on the Insurance Company. The maximum amount that can be claimed in the Small Claims Court is R 15,000.00. Consult with an Attorney to pursue the matter by means of further legal action. Application Form Complete the complaint form and post, fax or email it to us. Print off the form and fill it in by hand. You can also "save" a version to fill in on screen - but please do not alter the document format. Either post it back to us at the address on the form or fax it to us on (011) ********** or email it to ********** Post it back to us at the address on the bottom of the form. Do not forget to enclose copies of all relevant documents.

Good day Gavin Thank you so much it means a lot that you helped me so quick thank you

Now after everything The amount was wrong according to miway????????????? They cant give me insurance due to excessive claiming???????????????????????????????? So I had to phone another insurance and now i have to pay more because of this????????????????

Good day It seems like this is a neverending story with MIWAY..... 1. They had an issue why i did get preapproval for the towing, hallo I was passed out next to my car and have pictures to prove it, and I had no stickers that stipulate to phone MIWAY?????? 2. In May 2016 they changed my policy from retail to trade but the amount was R138500???? 3. Gloria and some of the other staff did not get back to me I had to phone everyday to hear what was going on 4. Miway cancelled my policy without speaking to me because they feel i'm an excessive claimer, witch is ridiculous since i only claimed twice??????????? 5. Miway sent a letter stating that after the amount to the bank and deductions my amount is R86584.48 and on friday 29Desember Gloria phoned stating that they made a mistake with the calculations i have to pay back R5000 and today i received a call on my work phone stating that calculation erros were made i need to pay back almost R9000???????????????????? Gavin and Gloria said all deductions will be taken off before my amount is paid out so i will not be paying money back as this is the amount the letter stated and one of your consultants that I just spoke to said there is unreasonable amounts added???????????? I need a MD or DIRECTOR to phone me ASAP. I will also be contacting the ombudsman regarding this matter.

It has to do with the fact that I did not get pre approval for the towing but as I said I was unconscious next to my car I HAVE PICTURES TO PROVE that and they took me to doctors where I was taken to the hospital in Mokopane via ambulance..... I also had NO STICKERS FROM MIWAY TO SAY IN EMERGENCY PHONE THIS NUMBER??????? I will not be paying that as Gloria and Gavin said I didn't have to because i had no stickers and because I was unconscious.... NOW THEY WANT ME TO PAY THAT PLEASE PHONE THE PEOPLE THAT WAS THERE AND ASK THEM IF I'M LYING OR NOT, AND ASK THE TOWING PEOPLE. Please explain to me how I should get pre-approval when I was passed out next to the car???? I HAVE THAT PHOTO FOR YOU Lizl Turvey - ********** Nets Turvey - **********