Car claim C821568

<p>We have a claim for our car after a tree fell on our car. After the submitting the claim we got a quote for R29 700 at the panel beater Miway approved an amount of R13 600 and saying the bonnet and fender will be repaired and not replaced. I had an issue with this as the panel beater said it will have to be replaced. Ok eventually after a 3 week fight Miway said it can be replaced. </p> <p>Our car went to the panel beaters for almost 2 weeks. We got the car back and the workmanship was horrible.I phoned Miway and told them about the problems. One of the problems was the new bonnet had a new dent. But something on the car just did not look right. The bonnet looked longer as it came over the lights. So we took the car back and Spoke to the manager at the panel beaters. After showing him all the issues i asked him if this bonnet is correct because it doesnt look like it fits. His answer to me was we are sorry but we have to fit the car with generic parts. He said he will fit other generic parts and see. Well they fitted 2 more generic parts which also didnt fit. We are now currently waiting for Miway to approve proper VW parts that will fit our car. The panelbeater sent all the photos to Miway showing them the parts does not fit. I sent emails to the assesor Mr. Bhekani....no reply i phoned him... no answer. The tree fell on our car 2 months ago up until today the calims representative Mrs. Makhosazana Twala did not even phone me once. Clearly she is not too worried about my claim. I had to phone Miway for every step of this claim. For me this is bad service. I did not pay cheap with this insurer but i only get the cheapest car parts. When i phoned to submit my claim i was asked if an alcohol test was done before we parked the car . The car wasnt even parked under the tree, but apparently when one is not in the car a test must also be done. So if hail hits my car should i do a test? Anyway this is the reason i cancelled my insurance with MiWay but now i have to wait for someone to do their job before i can get proper service??</p>