Car Claim

Good day,

My name is Josias Mahlangu and I am not happy with the service I am receiving from Myway.

I have been a Myway client for 1 yeah 6 months now and the manner in which I am being treated, I am even considering cancelling my car contract.

On the 29th April 2021, I lodged a claim and as of today, I do not have a proper understanding of what is happening with my claim.

The person who is dealing with my claim is Vuyo. I have sent him an email to follow up on my claim and as of today I have not received any communication from him. Furthermore, I have been communicating with the consultants almost everyday and they all tell me the same answer that "They do not know when the claim is going to be finalized", some of them they even put me on hold for more than 16 minutes then hang up the phone.

I never thought Myway would treat a client like this.